Refund policy
RETURN & REFUND POLICY
At BumbleToys ("we", "our", or "us"), we want you to shop with confidence. Please read this Return & Refund Policy carefully before making a purchase.
60-Day Satisfaction Guarantee
We offer a 60-Day Satisfaction Guarantee, which means you may request a return within 60 days of receiving your order, subject to the conditions outlined below.
To be eligible for a return:
- The product must be in good condition.
- The product must not be damaged due to misuse, accidents, improper handling, or unauthorized modifications.
- Proof of purchase (order confirmation or receipt) is required.
- Products showing excessive wear, intentional damage, or improper use are not eligible for return.
- All return requests are subject to review and approval by BumbleToys.
We reserve the right to refuse any return that does not meet these requirements.
Returns
To request a return, please contact us first at:
Please include:
- Your order number
- Reason for the request
- Photos (if applicable)
Important:
- Returns must be approved before being shipped back.
- Items returned without prior authorization will not be accepted.
- The return address will be provided after your request has been approved.
- Customers are responsible for return shipping costs unless the return is approved due to a verified manufacturing defect or an incorrect item sent by BumbleToys.
Damaged, Defective or Incomplete Orders
Please inspect your order immediately upon delivery.
If your order arrives damaged, defective, incomplete, or with missing parts, you must contact us within 3 calendar days of the delivery date.
To process your claim, please provide:
- Clear photos of the product.
- Clear photos of the packaging.
- A video clearly showing the issue.
- A photo of the shipping label.
Failure to provide sufficient evidence may delay or prevent the processing of your claim.
Claims submitted after 3 calendar days may not be eligible for replacement or refund if we are unable to verify that the issue existed at the time of delivery.
All claims are reviewed individually by our support team.
Where appropriate, BumbleToys may offer:
- Replacement parts
- A replacement product
- Store credit
- A partial or full refund
The resolution offered will depend on the specific circumstances of each case.
Minor cosmetic damage to the external packaging caused during shipping does not qualify for replacement or refund if the product itself remains fully functional.
BumbleToys reserves the right to troubleshoot products before authorizing any replacement or refund.
Non-Returnable Items
The following items cannot be returned:
- Digital products
- Downloadable files
- E-books
- Printable products
- Online courses
- Gift cards
- Personal care products once used
- Products showing signs of misuse, abuse, modification, or intentional damage
- Final sale or clearance items unless defective
Digital Products
All digital products sold by BumbleToys are delivered electronically and are considered consumed once accessed, downloaded, or delivered.
Because of their nature, digital products are non-refundable and non-returnable except where required by applicable consumer protection laws.
By purchasing any digital product, you acknowledge and agree that you waive any applicable right of withdrawal where permitted by law once the digital content has been delivered or accessed.
Exchanges
We do not offer direct exchanges.
If you wish to receive a different item, please request a return (if eligible) and place a new order.
European Union 14-Day Right of Withdrawal
If your order is delivered within the European Union, you may have the legal right to cancel your purchase within 14 days without providing a reason.
To qualify:
- The product must be unused.
- The product must remain in its original packaging.
- Proof of purchase is required.
This right does not apply to digital products once they have been delivered, downloaded, or accessed where permitted by applicable law.
Nothing in this policy limits any mandatory consumer rights provided under applicable law.
Refunds
Once we receive your returned item (if applicable), we will inspect it and notify you whether your refund has been approved.
If approved, refunds will be issued to your original payment method within 10 business days.
Please note that processing times may vary depending on your bank or payment provider.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at:
Shipping & Delivery
BumbleToys is not responsible for delays caused by:
- Shipping carriers
- Customs inspections
- Weather conditions
- Incorrect shipping information provided by the customer
- Circumstances beyond our reasonable control
General Conditions
We reserve the right to:
- Refuse any return that does not comply with this policy.
- Request additional information before approving a claim.
- Deny claims where insufficient evidence is provided.
- Determine the appropriate resolution after reviewing all available information.
By placing an order through BumbleToys, you acknowledge that you have read, understood, and agreed to this Return & Refund Policy.
Una recomendación antes de seguir con la siguiente política
Yo haría un pequeño cambio estratégico: cambiaría el nombre "60-Day Satisfaction Guarantee" por "60-Day Return Policy".
¿Por qué? Porque "Satisfaction Guarantee" puede interpretarse como "si no me gustó, devuélveme el dinero". En cambio, "60-Day Return Policy" deja claro que existe un proceso y unas condiciones, lo que suele proteger más a la tienda sin afectar la confianza del cliente. Creo que es una mejora que merece la pena.